Shipping & Returns
Our priority is to make our customers feel good and trust us. We will do everything we can to help ensure that you are satisfied with your order. That said, if you have any questions, please contact us at firstname.lastname@example.org
We stand behind our products. If you're not 100% happy with our products we'll reimburse or exchange, no questions asked.
Shipping & Delivery
Returns for refund or store credit
Please note that returns are only accepted within 30 days of purchase. Additionally, as our products are consumable goods, we can only accept returns for products that are completely unused,unopened and in their original packaging. We will of course also accept returns if the product is defective. We do our best to ensure quality and accuracy. However, if for any reason, your product is defective (unfit for safe consumption) upon arrival or incorrect compared to your order receipt, please contact us at email@example.com
Once we confirm the proof of purchase, if you live inside the United States we will email you a free USPS return label for the outside of your box and a return slip to fill for the inside. Returns from outside the U.S. are not currently offered a free pre-made return label. Shipping costs of returns from outside the U.S. are the responsibility of the customer.
Once we receive the return slip and inspect the product, we will send an email to notify you that we have received your return and advise whether it has been approved or denied. If the return is approved, we will then either fully refund your credit card for the purchase (including shipping), or offer you a store credit, whichever preference you note on the return slip.
Please be sure to completely fill out your return slip. If the return slip is not included or not complete, we will assume you would like a refund, as opposed to a store credit.
If you are a wholesale customer, please email firstname.lastname@example.org for all questions regarding returns or exchanges, as the policy may differ from that mentioned above.